One platform for all your conversations
OMNICHANNEL CONTACT CENTER
With our Omnichannel Contact Center your customers will be able to contact you from their favorite channels, resolve their queries through Artificial Intelligence and connect with the most suitable agent thanks to Smart Routing.
Your agents will be able to manage all the conversations from a single web application, you will be able to control the level of service in real time and analyze the results to make the right decisions.
Configure every detail in our intuitive control panel!
MODULES AND TOOLS
Agent
Answer calls, WhatsApps, WebChats and emails from anywhere and from any device.
Supervision
Monitor your lines, queues and agents, and act in real time.
Statistics
Access statistics, metrics and reports at any time.
Smart Routing
Direct each conversation to the most appropriate agent and reduce waiting times.
Setting
Configure call flows, manage queues, define schedules and create announcements.
POS
Manage your collections easily, quickly and safely.
